The General terms of Use of the maska.si website (hereinafter: the General Terms) apply to all users and all forms of use of the maska.si website (hereinafter: the website or maska.si). The website is designed, maintained and made available to the public for the purpose of providing general information, copyrighted content, audio-visual works, marketing, and sales of services and goods. By visiting the website, the visitor or user confirms that they are acquainted with the full content of these General Terms, that they fully accept this document in the current valid version, and that they are bound by the provisions of these General Terms. If you do not agree with these General Terms or a part of thereof, please stop using the website immediately. Each user uses all the services of the website at their own risk. All provisions of the General Terms apply equally to all users, except in cases where these General Terms explicitly state otherwise. Services are available 24 hours a day, 365 days a year. The service provider reserves the right to change, temporarily or permanently disable any or all of the listed functionalities, without prior notice. The Terms of Use are subject to the laws in force in
the Republic of Slovenia. The court in Ljubljana shall be competent for resolving disputes and misunderstandings regarding the website, for which all other out-of-court possibilities of the agreement have already been exhausted. If any part of the General Terms is found to be invalid or unenforceable in accordance with the current legislation in the Republic of Slovenia, the invalid or unenforceable provision shall be replaced by a valid, enforceable provision that corresponds to the purpose of the original provision, while the rest of the General Terms remains in force in the same form. The General Terms are regularly updated and are available on the website in the current version.

DEFINITION OF TERMS
The General Terms of Use of the website maska.si are a legally valid, binding and irrevocable agreement between the provider and the users of the website. Maska.si is a website with the domain name www.maska.si that provides information, markets its goods and services, and offers other website-related services to its users. The service provider may change the website’s online address, in which case these General Terms shall remain in full force and effect. The provider of the website services, the owner of the content and the owner and administrator of software applications and related service activities is Maska Ljubljana, Metelkova 6, 1000 Ljubljana, unless otherwise stated. The service user is any legal or natural person using the website services in any way.

COPYRIGHTED CONTENT
The content and materials published on the website are copyright protected and owned by Maska Ljubljana and/or its partners or contract workers. Such content and materials include the software code, the organised website structure and design as well as the texts, images, audio- and other website materials. All rights reserved. In the event of copyright or other intellectual property infringements, the service provider reserves the right to take action against the infringers in accordance with the law. Copying, distributing or altering any information or materials without the prior written approval of the service provider is prohibited. To obtain permission to use the service provider’s protected material, write to info@maska.si. Any copyright claims shall be resolved in accordance with the Copyright and Related Rights Act and the Contentious Civil Procedure Act.

RESPONSIBILITY
Maska Ljubljana shall take due care to ensure that the information on its website is
accurate and up to date; however, it shall not assume any responsibility for its accuracy
and completeness or any damage in relation thereto.

Furthermore, Maska Ljubljana shall not assume any responsibility in relation to the
consequences resulting from the information nor for any viruses that the users may
contract on this website, and highly recommends the users to protect themselves
appropriately against this risk before transferring any information from this website.

Maska Ljubljana shall not be responsible for the website being temporarily unavailable nor for any inaccurate information or any damage incurred as a result of inaccurate or incomplete information being used. Furthermore, any other legal or natural person involved in the creation and production of this website shall not be responsible therefor and shall, as a result, not be liable for any damage incurred as a result of the users accessing, using or being unable to use the information on this website or for any erroneous or incomplete content.

LINKS
Maska.si contains links to various external Internet sites, e.g. other websites, individual webpages or other resources over which the service provider has no control and whose accessibility, content or errors shall not be the provider’s responsibility. The users shall be bound by the general terms of use of external websites.

VIOLATION OF THE GENERAL TERMS
In the event of failure to comply with the General Terms, the service provider shall, at its own discretion, take one of the following measures against the user violating the provisions of the General Terms: – notifying the user of non-compliance with the General Terms and calling for the user to comply therewith, – blocking access to individual website services, – blocking the IP address from which the violation originated, – sharing the IP address from which the violation originated with the competent authorities where required to do so by law.

CHANGES TO THE GENERAL TERMS
The service provider reserves the right to make periodic changes to these General Terms. By continuing to use the website, you agree to and fully accept the amended General Terms.

For any additional information and approval, contact:
Maska – zavod za založniško, kulturno in producentsko dejavnost (abbreviated: Maska
Ljubljana)
Metelkova 6
1000 Ljubljana
Slovenia
T: +386 1 431 31 22
E: info@maska.si

E-COMMERCE GENERAL TERMS OF USE OF THE ONLINE PORTAL maska.si

The E-commerce General Terms of Use of the Online Portal maska.si are made in accordance with the Consumer Protection Act (ZVPot-UPB2), the recommendations of the Chamber of Commerce and Industry of Slovenia and international e-commerce codes of conduct. Maska.si is managed by Maska Ljubljana, Metelkova 6, 1000 Ljubljana (hereinafter referred to as the service provider). The E-commerce General Terms cover the operation of the maska.si portal, the user rights and the business relationship between the provider and the customer.

Availability of information

The provider undertakes to make available to the customer at all times the following
information:
the company’s identity (the company name and address),
contact information that enables quick and smooth communication (e-mail,
telephone number),
the availability of services,
any conditions for the provision of services,
all prices must be given clearly and unambiguously and indicate whether or not
they are inclusive of VAT,
the offer validity period,
a description of the complaints procedure, including all contact information.

The content on offer

Due to the nature of online commerce, the content on offer on the maska.si portal is updated and amended frequently and quickly.

Payment methods

The following payment methods are available for books and magazines in stock:

Cash on delivery – if you decide to pay with cash upon delivery, you will be charged a
bank fee by the Post of Slovenia.

Pro-forma invoice – the invoice is paid through a universal payment order by the date
indicated on the invoice. Payment can be made via online banking, at any bank or the
Post of Slovenia.

The order is saved in electronic form on the provider’s server and available to the
customer at all times under the latter’s user profile.

Prices

All prices are in EUR

All prices are inclusive of VAT, unless explicitly stated otherwise.

The prices are valid at the time of placing the order and are not subject to a pre-
determined validity period.

The prices apply in the event of payment using the abovementioned payment methods
under the abovementioned conditions.

Despite great efforts to ensure the most up-to-date and accurate information, the price
information may not be correct. In such an event or in the event that the content price
changes as the order is being processed, the provider shall allow the customer to
cancel their order and offer a solution that is to the provider’s and the customer’s mutual
satisfaction.

The order between the provider and the customer is concluded the moment when the
provider confirms the order.

Discounts are not cumulative.

Purchase for legal persons

The procedure for placing an order for legal persons is the same as for natural persons,
the only difference being that the invoice can be issued in the name of the company.

Value added tax shall be charged for every order.

Material defect

When is a defect deemed material?

Particularly when:

the content does not have the characteristics necessary for its regular use, the buyer receives content that does not match the purchase.

How can the customer exercise their rights resulting from a material defect?
The buyer must inform us of any material defect at their own cost within the time limit
stipulated by law and provide an accurate description of such. The buyer must also allow us to review the content.

In which cases should I exercise my rights resulting from a material defect?
The rights resulting from a material defect are specified in the provisions of the Consumer Protection Act.

Communication
The provider shall use the means of long-distance communication to contact the user, unless the latter explicitly opposes this.

Marketing emails shall contain the following elements:
they will be clearly and unambiguously designated as such, the sender will be indicated clearly, various special offers, promotions and other marketing techniques will be designated as
such.

Furthermore, they will provide a clear indication of the conditions of participation,
the manner in which the user can unsubscribe from receiving marketing emails will be
specified, the user’s wish to stop receiving marketing emails will be respected by the provider.

Disclaimer
The provider shall make every effort to ensure that the information published on its
website is up to date and accurate.

The provider may cancel the order concluded with the client only in the event of a patent defect (Article 46 of the Obligations Code). Patent defects are the essential characteristics of the subject and all mistakes that according to the custom in the transaction or according to the intention of the parties are deemed to be decisive, as otherwise the mistaken party would not have confirmed or made the order. This includes patent defects in price.

The provider reserves the right to amend these E-commerce General Terms of Use at any time and in any way, regardless of the reason, but shall give prior notice thereof and ask the user to confirm agreement therewith.

The provider shall not be liable for any inaccurate information provided by content
copyright holders who have concluded a cooperation agreement with the provider.

Return of goods
If you are not satisfied with your product, you can inform us that you wish to cancel your
order within 14 days or return the product undamaged, covering any costs of return.

Complaints and disputes
The provider shall comply with the consumer protection legislation in force. The provider
shall make every effort to fulfil its obligation to establish an effective system for the consideration of complaints and appoint someone whom the customer may contact by phone or email in the event of any problems. Any complaints may be submitted via email to info@maska.si. The complaints procedure is confidential.

The provider is aware that the disproportionality between the economic value of the
claim and the costs incurred in dispute resolution is an essential characteristic of a consumer dispute, at least in the case of judicial proceedings. It is also the main obstacle to the consumer bringing an action before the court. The provider shall therefore make every effort to resolve any dispute amicably.